Codeyv (legal name CODEYV, Udyam registration UDYAM-RJ-17-0688845) is a software company registered in India at A-93, Geetanjali Colony Sky Universe Shyam Vatika, Mangyawas 302026, Jaipur Rajasthan India. OrderBabu is a product of Codeyv. In this policy, “we” and “us” mean Codeyv.

For anything in this policy, write to contact@codeyv.com or call +91 95098 24465.

On this website, we decide what is collected and why, so we are responsible for that data.

In OrderBabu, our customer is a distributor, and the retailers who send them orders are the distributor's customers. We process retailer messages because the distributor connected their WhatsApp Business account to OrderBabu and asked us to read those orders, and we act on the distributor's instructions for that data.

On this website and in the Axiom assistant

• Conversations with the assistant. Your questions and the answers are kept in a temporary session so the conversation can continue. A session expires 45 minutes after its last message; a shared demo link keeps its session for up to 7 days.
• Files and tools you connect. Text extracted from a document you upload, a code repository or a workspace tool you connect (Jira, Slack, Notion or Zendesk) is held only in that temporary session and deleted with it. Access tokens for connected tools are encrypted.
• Details you give us. Your name, email and company, if you share them in a conversation or through an audit or demo request.
• On your own device.Your recent conversations and session id are kept in your browser's local storage so a page refresh does not lose them. Clearing your browser data removes them.

In OrderBabu

• Account details: the distributor's business name, contact details and accounting-software settings.
• Order messages: the text, voice notes and photos a retailer sends to the distributor's WhatsApp Business number, with the retailer's phone number and WhatsApp profile name.
• WhatsApp history: when a distributor connects the number they use in the WhatsApp Business app, the contacts and up to six months of past chats that WhatsApp shares with us once at that moment, and the replies the distributor later sends from the app, so OrderBabu shows the same conversations.
• Order data: the products, quantities and prices read from those messages, and the replies sent back.
• Operational records: logs of what the system did, used for support and troubleshooting.

We do not collect payment card details. OrderBabu subscriptions are paid through Razorpay, which handles card data under its own terms.

• To answer your questions in the assistant and reply to requests you send us.
• To run OrderBabu: read each order, match it to the distributor's item list, show it for the distributor to approve, and create the entry in their accounting software.
• To send retailers transactional WhatsApp replies about their own orders, on the distributor's behalf.
• To keep the services secure, fix problems, and meet our legal obligations.

We do not sell personal data, we do not use it for advertising, and we do not use a distributor's or a retailer's data to train AI models.

OrderBabu connects to WhatsApp through Meta's WhatsApp Business Platform. A distributor connects their own WhatsApp Business account and can disconnect it at any time. Through that connection we:

• receive the messages retailers send to the distributor's number, and read only what is needed to take the order;
• send replies about the retailer's own order, such as an acknowledgement, a confirmation, a rejection with its reason, or a status update;
• do not send marketing, promotional or broadcast messages, and do not message anyone who has not first written to the distributor.

Messages travel through Meta's systems, where Meta's own terms and privacy policy apply. We use WhatsApp data only to provide OrderBabu to the distributor who connected it.

Only the service providers needed to run our services, each receiving only what its task needs:

• Meta Platforms: to receive and deliver WhatsApp messages for OrderBabu.
• Anthropic: the AI model that answers questions in the assistant and reads orders in OrderBabu, including photos of order slips. Anthropic processes this data on our behalf and does not train its models on it.
• Vercel and Railway: to host this website and the assistant.
• Hetzner: to host OrderBabu's servers, databases and file storage, in Helsinki, Finland.
• Razorpay: to take OrderBabu subscription payments.
• Telegram: to notify our own team when someone asks us to contact them, with the details they gave, and to alert us to faults in OrderBabu. Those alerts carry no retailer data.

We may also disclose information when the law requires it. Some of these providers process data outside India for the duration of their task.

• Assistant sessions expire on their own, as described in section 3.
• Photos of order slips are kept only while the order still needs checking, and are deleted once it is approved, rejected or exported. They are not included in backups.
• OrderBabu messages are deleted two years after they were sent, unless a distributor agrees a different period with us.
• OrderBabu orders are kept while the distributor's account is open, because they are the distributor's order history. When a distributor closes their account or asks us to, we delete their retailers' messages, contacts and photos, and remove retailer names, phone numbers and message text from their orders, within 30 days.
• Encrypted database backups are kept for 14 days, so deleted data leaves the backups within 14 days.
• Contact details you give us are kept while we are in contact with you, and deleted when you ask.

Data is encrypted in transit. Access keys and third-party tokens, including WhatsApp and workspace tokens, are stored encrypted or hashed, never in plain text. In OrderBabu, every distributor's data is kept separate from every other's, and every request is checked against the account it belongs to. Only people who need access to run the service have it.

This website does not use advertising or analytics trackers. OrderBabu uses a cookie only to keep a signed-in distributor signed in.

Under India's Digital Personal Data Protection Act, 2023, and, where they apply, the GDPR and UK GDPR, you can ask for a copy of your personal data, ask us to correct it, ask us to delete it, or withdraw consent you gave earlier. Write to contact@codeyv.com. If you are a retailer who orders through a distributor using OrderBabu, you can also ask that distributor, and we will help them act on it.

If you are not satisfied with our answer, you may complain to the Data Protection Board of India or, in the EU or UK, to your local data protection authority.

To have your data deleted:

1. Email contact@codeyv.comwith the subject “Data deletion request”. Include the phone number or email address the data is linked to, and, if it concerns OrderBabu, the distributor's business name.
2. We confirm the request within 48 hours and may ask you to verify it is you.
3. We delete the data within 30 days and confirm by email. Records we must keep by law, such as billing records, are kept only for as long as the law requires.

A distributor can ask the same way for a copy of their entire OrderBabu account, or for it to be erased, including when they close their account. A distributor can also disconnect their WhatsApp Business account from OrderBabu at any time; after disconnecting, we receive no further messages from that number.

Complaints about how we handle personal data go to our grievance officer at contact@codeyv.com. We acknowledge a grievance within 48 hours and resolve it within 30 days.

Our services are for businesses and are not directed at anyone under 18. We do not knowingly collect data from children.

When our handling of data changes, we update this page and the date at the top. Distributors using OrderBabu are told of material changes before they take effect.